At EZY PARTS & ACCESSORIES SDN BHD, we want you to be fully satisfied with your purchase. If you are not completely happy with an item, you may return it under the terms outlined below:
1. Eligibility for Returns
- Returns must be initiated within 14 days from the date of delivery.
- The item must be in its original condition, unused, and with all packaging, tags, and accessories intact.
- Proof of purchase, such as a receipt or order confirmation, is required.
2. Non-Returnable Items
The following items cannot be returned:
- Electrical components (e.g., relays, sensors, switches).
- Custom or special-order items.
- Clearance or final sale items.
- Products that have been installed, used, or altered in any way.
3. Return Process
- Step 1: Contact our customer service team at ezy_parts@outlook.com/+60105061306 with your order details and reason for the return.
- Step 2: Once your return request is approved, we will provide the return address and instructions.
- Step 3: Ship the item back to us. The return shipping cost is the responsibility of the customer unless the product is defective or incorrectly delivered.
- Step 4: Upon receiving and inspecting the item, we will process your refund or exchange.
4. Refunds
- Approved refunds will be processed back to the original payment method within 7-10 business days after the return is inspected.
- Shipping charges are non-refundable unless the return is due to our error (e.g., defective or incorrect item).
5. Damaged or Defective Items
- If you receive a damaged or defective item, contact us within 3 days of delivery.
- Please provide photos of the damage or defect to expedite the resolution process.
- We will replace the item or issue a full refund, including return shipping costs.
6. Contact Us
If you have any questions about returns, please reach out to us:
- Email: ezy_parts@outlook.com
- Phone: +60105061306